Job Description
Join GlobalConnect Solutions' dynamic team as a Night Shift Customer Service Representative! We're hosting an exclusive hiring event for motivated professionals ready to deliver exceptional support to our Indianapolis clients. Enjoy competitive compensation, comprehensive benefits, and a supportive environment where your growth matters. Night shift premiums available!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions in CRM systems with 99% accuracy
- Collaborate with cross-functional teams to resolve complex cases
- Maintain high customer satisfaction scores (CSAT >95%)
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Strong problem-solving and conflict resolution abilities
- Excellent written and verbal communication skills
- Ability to work independently during night shift (11PM-7AM)
- Proficient with CRM software (Salesforce experience a plus)