Job Description
Join our award-winning customer service team in Long Beach, CA! We're seeking dedicated Night Shift Customer Service Representatives to deliver exceptional support to local clients. Enjoy competitive pay, comprehensive benefits, and immediate start opportunities in a fast-paced environment. No experience required—full training provided!
Perks of Joining Us:
• Night shift differential pay
• Health/dental/vision insurance
• Paid time off & 401(k) matching
• Career advancement pathways
• Free parking on-site
Responsibilities
- Handle inbound/outbound calls from Long Beach area customers with empathy and professionalism
- Resolve billing inquiries, technical issues, and service complaints using CRM tools
- Document all interactions accurately in Salesforce database
- Collaborate with field teams to ensure seamless service delivery
- Meet/exceed monthly KPIs for resolution time and customer satisfaction
- Participate in quarterly product training sessions
Qualifications
- High school diploma or equivalent (GED)
- Minimum 6 months customer service or call center experience
- Proficient in Windows OS and basic troubleshooting
- Available to work 10 PM - 6 AM shifts (Mon-Fri)
- Must pass background check and drug screening
- Bilingual English/Spanish preferred
- Valid California driver's license (if local travel required)