Job Description
Join Coastal Connect Solutions as a Night Shift Customer Service Representative and become the voice of our valued customers! We're seeking empathetic professionals to deliver exceptional support during evening hours. Enjoy competitive pay, a $3/hour night shift differential, and a supportive team environment. Immediate start available for motivated individuals ready to make a difference in our Long Beach community.
Why You'll Love Working With Us:
- Comprehensive paid training
- Health benefits (Day 1 eligibility)
- 401(k) with company match
- Clear career advancement path
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Process orders, returns, and exchanges using Salesforce CRM
- Document interactions accurately in customer service database
- Collaborate with day team to ensure seamless customer experiences
- Meet/exceed KPIs for call quality and resolution time
- Participate in weekly performance reviews and coaching sessions
Qualifications
- Minimum 1 year customer service experience
- High school diploma or equivalent (college preferred)
- Proficient in CRM systems (Salesforce experience a plus)
- Exceptional verbal/written communication skills
- Ability to work independently in fast-paced environment
- Reliable transportation for night shift schedule (10 PM - 6 AM)
- Basic knowledge of Microsoft Office Suite