Job Description
Join our exclusive hiring event for Night Shift Customer Service Representatives! We're seeking dedicated professionals to serve our clients in Milwaukee, WI and Illinois. This in-person event offers on-the-spot interviews and same-day offers for qualified candidates. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a supportive environment.
Event Details:
• Date: October 15, 2023
• Time: 6:00 PM - 9:00 PM
• Location: 500 E Wisconsin Ave, Milwaukee, WI
• Bring: Resume, photo ID, and references
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing issues, product questions, and service complaints
- Document interactions in CRM systems with 100% accuracy
- Maintain performance metrics (AHT, CSAT, FCR)
- Collaborate with technical teams to resolve complex issues
- Participate in ongoing product training
- Adhere to HIPAA/GDPR compliance standards
Qualifications
- Minimum 1 year customer service experience
- Ability to work flexible schedules including nights/weekends
- Proficient with CRM software (Salesforce preferred)
- Strong problem-solving and conflict resolution skills
- Type 40+ WPM with 98% accuracy
- High school diploma or equivalent (college degree preferred)
- Ability to pass background check and drug screen