Job Description
Join our award-winning customer service team as a Night Shift Representative in Oklahoma City! We're seeking dedicated professionals to deliver exceptional support while enjoying premium compensation and comprehensive paid training. This role offers career growth potential, competitive benefits, and a supportive team environment. No prior experience required – we provide all necessary training to excel in this position.
What We Offer:
- Comprehensive paid training program
- Competitive hourly wage + performance bonuses
- Health, dental, and vision insurance
- 401(k) with company match
- Tuition reimbursement program
- Paid time off and holidays
Responsibilities
- Handle inbound/outbound customer calls and digital inquiries with empathy and professionalism
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with team members to maintain service quality standards
- Adhere to company protocols and compliance regulations
- Identify upsell opportunities to enhance customer experience
- Participate in ongoing training and development sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong communication and problem-solving skills
- Ability to work independently in a fast-paced environment
- Basic computer proficiency with Microsoft Office Suite
- Flexibility to work nights (10 PM - 6 AM) and weekends
- Customer service experience or transferable skills
- Positive attitude and commitment to excellence