Job Description
Join our award-winning customer service team in Oklahoma City and launch your career with comprehensive paid training! We're seeking dedicated Night Shift Customer Service Representatives to deliver exceptional support to local clients. Enjoy competitive pay, flexible scheduling, and a supportive environment where your growth matters. No experience necessary – we provide all the tools you need to succeed.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and service issues using our proprietary CRM system
- Document interactions accurately in Salesforce while maintaining data privacy standards
- Collaborate with technical teams to troubleshoot complex customer problems
- Meet/exceed performance metrics including CSAT scores and resolution times
- Participate in ongoing training to refine product knowledge and service skills
- Support cross-functional initiatives to improve customer experience
Qualifications
- High school diploma or equivalent; college coursework preferred
- Strong communication skills with clear phone and written English proficiency
- Ability to multitask in fast-paced, remote team environment
- Basic computer literacy including Microsoft Office and web navigation
- Reliable transportation for occasional in-person training sessions
- Flexible schedule availability including nights, weekends, and holidays
- Customer service mindset with problem-solving aptitude
- Ability to pass background check and drug screening