Job Description
Join our award-winning customer experience team in Denver or work remotely from New York! Customer Connect Solutions is seeking passionate Full-Time Call Center Representatives to deliver exceptional support to our diverse clientele. Enjoy competitive pay, comprehensive benefits, and flexible remote options while building your career in a dynamic environment.
Why Join Us?
- Industry-leading training and career advancement opportunities
- Health, dental, and vision insurance + 401(k) matching
- Remote work flexibility for NY residents
- Performance-based bonuses and recognition programs
- Modern tech stack and supportive team culture
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and professionalism
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems (Salesforce/Zendesk)
- Collaborate with team leads to improve service quality
- Meet/exceed key performance metrics (CSAT, AHT, FCR)
- Participate in ongoing product and soft skills training
Qualifications
- 1+ years customer service or call center experience
- Excellent verbal/written communication skills
- Proficiency with multitasking and CRM software
- High school diploma or equivalent required
- Ability to work independently in remote settings
- Reside in Denver, CO or New York state for hybrid options
- Strong problem-solving and conflict resolution abilities