Job Description
Join our award-winning team as a Night Shift Customer Service Representative at Pacific Connect Solutions! We're seeking passionate individuals to deliver exceptional customer experiences while enjoying our industry-leading paid training program. This full-time role offers competitive pay ($18-$24/hour), night shift differential, and clear career advancement opportunities. Located in the heart of Long Beach, CA, you'll become part of a supportive culture focused on growth and work-life balance. No prior experience required – we provide comprehensive paid training to ensure your success!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve customer concerns using our knowledge base and escalation protocols
- Document interactions accurately in CRM systems while maintaining HIPAA compliance
- Meet/exceed performance metrics for resolution time and customer satisfaction scores
- Collaborate with team members to improve service processes and best practices
- Participate in ongoing training sessions to enhance product knowledge and soft skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong communication skills with clear verbal/written proficiency
- Ability to work independently during night shifts (10 PM - 6 AM)
- Basic computer literacy with proficiency in multitasking
- Customer service mindset with patience and problem-solving aptitude
- Reliable transportation to our Long Beach facility
- Flexible schedule availability including weekends and holidays