Job Description
Join Phoenix Solutions Inc., a leader in customer experience, as a Night Shift Customer Service Representative in Phoenix, AZ! We're seeking dedicated professionals to deliver exceptional support during evening hours. Enjoy competitive pay, comprehensive benefits, and a dynamic team environment while serving our diverse clientele. This is your opportunity to grow your career in customer service with a company that values your contribution.
As a Night Shift Customer Service Representative, you'll be the voice of our brand, resolving inquiries with empathy and expertise. Our 24/7 operations ensure flexibility for work-life balance, and we provide all necessary training to set you up for success. If you're passionate about helping others and thrive in a fast-paced setting, apply today!
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats with professionalism and empathy
- Resolve product/service inquiries, billing questions, and technical issues
- Document interactions in CRM systems while maintaining accurate records
- Collaborate with team members to improve service processes and efficiency
- Meet performance metrics for call handling time, quality scores, and resolution rates
- Adhere to company policies and regulatory compliance requirements
- Identify opportunities for upselling/cross-selling products when appropriate
- Participate in ongoing training to enhance product knowledge and skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in call center or support role
- Exceptional verbal/written communication skills and active listening abilities
- Proficiency with CRM software (e.g., Salesforce, Zendesk) and MS Office
- Ability to type 40+ WPM with high accuracy
- Strong problem-solving skills and emotional intelligence
- Flexible schedule availability including nights, weekends, and holidays
- U.S. residency and authorization to work full-time in the U.S.