Job Description
Join ConnectCare Solutions as a Night Shift Customer Service Representative and deliver exceptional support to our clients from the comfort of your home. We're seeking empathetic professionals to handle inbound inquiries, resolve issues, and ensure customer satisfaction during evening hours. Enjoy a flexible remote schedule while making a real impact in our customers' lives. This full-time position offers competitive pay, comprehensive training, and career growth opportunities in a supportive virtual environment.
Responsibilities
- Respond to customer inquiries via phone, email, and chat during night shift hours
- Resolve billing, technical, and service-related issues efficiently
- Document interactions and maintain accurate customer records in CRM systems
- Collaborate with support teams to escalate complex issues
- Meet performance metrics including call quality and resolution targets
- Provide product knowledge and troubleshooting guidance
- Contribute to process improvements for customer experience
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Strong communication and problem-solving skills
- Ability to work independently in a remote setting
- Proficient with CRM software and Microsoft Office Suite
- Reliable high-speed internet and quiet workspace
- Flexibility to work nights (10 PM - 6 AM PST)
- Valid U.S. work authorization