Job Description
Join ConnectServe Solutions as a Night Shift Customer Service Representative and become the voice of our brand from the comfort of your home! We're seeking dedicated professionals to deliver exceptional customer experiences during overnight hours while supporting our growing client base across San Jose and Illinois.
This fully remote position offers competitive compensation, comprehensive benefits, and flexible scheduling. You'll handle inbound/outbound communications, resolve inquiries efficiently, and contribute to our 98% customer satisfaction rate. If you're a night owl with exceptional problem-solving skills, apply today to join our award-winning support team!
Responsibilities
- Respond to customer inquiries via phone, email, and chat during night shift hours (10 PM - 6 AM PST)
- Resolve billing, technical, and service-related issues with first-contact resolution
- Document interactions in CRM systems and maintain accurate case records
- Collaborate with cross-functional teams to address complex customer needs
- Meet/exceed performance metrics including CSAT scores and average handling time
- Participate in ongoing training to maintain product knowledge expertise
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience, preferably in remote or night shift roles
- Strong verbal/written communication skills with empathetic approach
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office
- Reliable high-speed internet and quiet home office environment
- Ability to work independently while maintaining team collaboration
- Flexibility to work weekends and holidays as required