Job Description
Join Omaha Customer Solutions as a Night Shift Customer Service Representative and transform your career from the comfort of your home! We're seeking dedicated professionals to deliver exceptional customer experiences during evening hours. Enjoy competitive pay, comprehensive benefits, and a supportive remote work environment. No commute required – just your commitment to excellence and passion for helping others.
As a key member of our remote team, you'll handle inquiries, resolve issues, and build lasting customer relationships. We provide full training, equipment stipends, and career growth opportunities. Your night shift schedule allows for flexible daytime hours while serving our diverse client base across Nebraska and Ohio.
Responsibilities
- Respond to customer inquiries via phone, email, and chat during night shift hours
- Resolve billing, technical, and service-related issues with empathy and efficiency
- Document interactions accurately in CRM systems and maintain detailed records
- Meet performance metrics including response time, resolution rate, and CSAT scores
- Collaborate with team members to improve processes and share best practices
- Stay updated on product knowledge and company policies through continuous training
- Handle escalations professionally while maintaining customer satisfaction
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience in remote or call center environment
- Exceptional communication skills with clear, professional phone etiquette
- Strong problem-solving abilities and conflict resolution expertise
- Proficient in CRM software (Salesforce, Zendesk) and MS Office Suite
- Reliable high-speed internet and dedicated home workspace
- Ability to type 40+ WPM with accurate data entry skills
- Must be available for night shifts (11 PM - 7 AM) with weekend flexibility