Job Description
Join our award-winning customer experience team as a Remote Chat Support Specialist in New York! We're seeking tech-savvy communicators to deliver exceptional digital support from home. Enjoy competitive pay, flexible scheduling, and comprehensive benefits while representing top-tier brands. This is your opportunity to build a rewarding career in customer service without the commute.
Responsibilities
- Provide real-time chat support to resolve customer inquiries and technical issues
- Maintain detailed case notes in CRM systems with 100% accuracy
- Collaborate with technical teams to escalate complex problems
- Meet or exceed customer satisfaction and resolution time metrics
- Continuously update product knowledge through internal training
- Identify trends to improve customer experience processes
Qualifications
- Minimum 1 year customer service experience in digital channels
- Exceptional written communication with perfect grammar skills
- Proficient in CRM platforms (Zendesk/Salesforce preferred)
- High-speed internet connection and quiet home office setup
- Ability to multitask in fast-paced digital environments
- Strong problem-solving skills with technical aptitude
- New York residency required for state compliance