Job Description
Join ConnectCare Solutions as a Night Shift Customer Service Representative and become the voice of our valued clients! This remote role offers the flexibility to work from home while delivering exceptional support to customers across Atlanta, GA, and Pennsylvania. You'll be part of a dynamic team committed to resolving inquiries with empathy and efficiency, all while enjoying competitive pay and comprehensive benefits. If you're a night owl with a passion for problem-solving and a knack for building customer relationships, this is your opportunity to thrive!
Responsibilities
- Deliver outstanding customer support via phone, email, and chat for clients in Atlanta and Pennsylvania
- Resolve billing inquiries, product questions, and technical issues with speed and precision
- Maintain detailed customer records in CRM systems while ensuring data accuracy
- Collaborate with cross-functional teams to escalate complex issues and implement solutions
- Meet/exceed performance metrics including customer satisfaction scores and resolution times
- Adhere to company protocols while maintaining a positive, patient-focused approach
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years of customer service experience in night shift environments
- Proficiency with CRM software (e.g., Salesforce, Zendesk) and MS Office
- Exceptional communication skills with clear, professional phone etiquette
- Ability to work independently and manage time effectively in remote settings
- Strong problem-solving skills with a customer-first mindset
- Reliable high-speed internet and quiet home office environment