Job Description
Join our elite customer service team as a Night Shift Representative and deliver exceptional support from the comfort of your home! Apex Solutions Group is seeking dedicated professionals to serve our Pennsylvania-based clients during overnight hours. This remote position offers competitive compensation, flexible scheduling, and comprehensive training to accelerate your career in customer excellence.
Why Work With Us?
- Industry-leading pay with performance bonuses
- 100% remote work environment
- Health/dental/vision benefits for full-time roles
- Tuition reimbursement program
- Career advancement opportunities
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues
- Document interactions in CRM system with 99% accuracy
- Meet/exceed quality metrics (CSAT, FCR, AHT)
- Collaborate with cross-functional teams for complex escalations
- Adhere to PCI compliance protocols for sensitive data
- Participate in quarterly training to refine product knowledge
Qualifications
- 1+ years customer service experience
- High school diploma or equivalent
- Exceptional written/verbal communication skills
- Proficient in CRM software (Salesforce preferred)
- Quiet, dedicated home office space
- Reliable high-speed internet connection
- Ability to work overnight shifts (11 PM - 7 AM EST)
- Type 40+ WPM with strong attention to detail