Job Description
Join ConnectCare Solutions as a Night Shift Customer Service Representative and become the voice of our valued clients! This fully remote position offers the flexibility to work from anywhere while delivering exceptional customer support to diverse communities across Long Beach, CA and Florida. You'll be part of a dynamic team committed to transforming customer experiences through empathy and problem-solving excellence.
We're seeking dedicated professionals who thrive in a fast-paced environment and want to make a tangible impact. Enjoy competitive compensation, comprehensive benefits, and a supportive culture that values your growth. Apply today to start your rewarding career journey with us!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat channels
- Resolve billing, technical, and service-related issues with first-contact resolution expertise
- Document interactions accurately in CRM systems while maintaining strict data privacy standards
- Collaborate with cross-functional teams to escalate complex cases and ensure seamless resolution
- Meet/exceed KPIs including CSAT scores, handle time, and quality assurance metrics
- Participate in ongoing training to master product knowledge and service protocols
- Contribute to process improvement initiatives by identifying recurring customer pain points
Qualifications
- Minimum 1 year customer service experience in BPO or contact center environment
- Proven ability to navigate multiple software systems simultaneously (CRM, ticketing tools)
- Exceptional verbal/written communication skills with neutral, clear pronunciation
- Strong problem-solving abilities with a customer-centric mindset
- Reliable high-speed internet and quiet home office setup
- Ability to work independently during night shifts (10 PM - 6 AM PT)
- Flexibility to adapt to changing priorities and urgent client needs
- High school diploma or equivalent; associate's degree preferred