Job Description
Join our award-winning team as a Remote Night Shift Customer Service Representative and become the voice of our Memphis clients! We're seeking dedicated professionals to deliver exceptional support from home while serving the Mid-South community. This full-time role offers competitive pay, comprehensive benefits, and career growth opportunities in a supportive virtual environment.
Why Choose Apex Solutions Group?
- Industry-leading remote training program
- Performance-based quarterly bonuses
- Health/dental/vision insurance (Day 1 eligibility)
- Tuition reimbursement for professional development
- Home office equipment stipend
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Update CRM records and document interactions accurately
- Collaborate with support teams to resolve complex escalations
- Meet/exceed KPIs for customer satisfaction (CSAT) and first-call resolution
- Participate in weekly coaching sessions and performance reviews
- Maintain strict confidentiality of customer data
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Exceptional verbal/written communication skills
- Proficiency with CRM systems (Salesforce experience a plus)
- Strong problem-solving and conflict resolution abilities
- Reliable high-speed internet and quiet home workspace
- Ability to work independently during night shift (10 PM - 6 AM)
- Basic computer troubleshooting skills