Job Description
Join our award-winning team as a Night Shift Customer Service Representative in vibrant San Antonio! We're seeking passionate professionals to deliver exceptional support during overnight hours. Enjoy competitive pay, comprehensive benefits, and a supportive work environment. Perfect for night owls seeking stability and growth in the heart of Texas. Apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics including CSAT and resolution rates
- Maintain product knowledge through continuous training
- Identify opportunities to improve customer experience
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in night shift roles
- Strong communication and conflict resolution skills
- Proficiency with CRM software (Salesforce, Zendesk)
- Ability to multitask in fast-paced environments
- Spanish fluency highly valued for San Antonio market
- Flexible schedule availability (overnight shifts 11 PM - 7 AM)
- Passion for helping others and problem-solving