Job Description
Join our award-winning customer experience team at Nexus Solutions Group! We're hosting an exclusive hiring event in Dallas for passionate Customer Service Representatives ready to make an impact. Enjoy competitive pay, comprehensive benefits, and a dynamic work culture focused on growth and recognition.
Why Nexus Solutions Group?
- Industry-leading training programs
- Clear career advancement paths
- Modern, collaborative workspace
- Employee wellness initiatives
Hiring Event Details:
- Date: October 15, 2023
- Time: 9:00 AM - 4:00 PM
- Location: 2450 Central Expressway, Dallas, TX 75201
- Bring resume and photo ID
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions in CRM systems accurately
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Collaborate with technical teams for complex escalations
- Contribute to process improvement initiatives
Qualifications
- 1+ years customer service experience
- Proficient in CRM software (Salesforce preferred)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities
- Ability to work flexible shifts (including weekends)
- High school diploma or equivalent (degree preferred)
- Proficient in Microsoft Office suite