Job Description
Join our award-winning customer service team as a Night Shift Customer Service Representative in Virginia Beach! We're seeking dynamic professionals to deliver exceptional support during evening hours. Enjoy competitive pay, comprehensive benefits, and immediate start opportunities in a fast-paced environment where your skills make a real impact.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics for call volume and resolution times
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong typing skills (40+ WPM) and computer proficiency
- Exceptional verbal/written communication abilities
- Ability to work independently during night shifts
- Problem-solving mindset with attention to detail
- Flexibility to adapt to changing procedures