Job Description
Join ConnectCare Solutions as a Work From Home Customer Service Representative and deliver exceptional support during night hours! We're seeking empathetic professionals to resolve inquiries, troubleshoot issues, and enhance customer satisfaction—all from the comfort of your home. Enjoy competitive pay, comprehensive training, and a supportive remote team environment. This role is perfect for night owls who thrive in dynamic, client-focused settings.
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats with professionalism and empathy
- Resolve billing, technical, and account-related inquiries using CRM tools
- Document interactions accurately and maintain detailed case records
- Collaborate with cross-functional teams to escalate complex issues
- Meet/exceed performance metrics (CSAT, AHT, FCR) during night shifts
- Proactively identify opportunities to improve customer experiences
Qualifications
- 1+ years of customer service experience in call center or remote setting
- Strong typing skills (40+ WPM) and proficiency with CRM software
- Excellent communication skills with clear phone etiquette
- Ability to troubleshoot technical issues independently
- Reliable high-speed internet and quiet home office space
- Flexibility to work nights (10 PM - 6 AM CT) and weekends
- High school diploma or equivalent required