Job Description
Join our dynamic team as a Night Shift Customer Service Representative in Long Beach, CA! We're seeking dedicated professionals to deliver exceptional support during evening hours. Enjoy comprehensive paid training, competitive compensation, and a supportive work environment. Ideal candidates thrive in fast-paced settings and are passionate about resolving customer inquiries with excellence. Apply now to launch your career in customer service with industry leaders.
Responsibilities
- Handle inbound/outbound customer calls and digital communications with professionalism
- Resolve billing, technical, and account-related inquiries
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to escalate complex issues
- Meet/exceed performance metrics including quality and efficiency targets
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; college preferred
- 6+ months customer service experience (paid training available)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and empathy
- Ability to work independently during night shifts (10 PM - 6 AM)
- Basic computer proficiency with MS Office
- Reliable transportation to Harbor Blvd location