Job Description
Join our dynamic team at Apex Solutions Group as a Night Shift Customer Service Representative in vibrant San Jose! We're offering comprehensive paid training to launch your career in customer support while enjoying competitive compensation and benefits. This role is perfect for detail-oriented individuals seeking flexible night hours and growth opportunities in California's tech hub.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing, technical, and service issues using CRM tools and knowledge bases
- Document interactions accurately in Salesforce and maintain case quality standards
- Collaborate with technical teams to escalate complex customer concerns
- Meet/exceed performance metrics including CSAT, FCR, and AHT targets
- Participate in continuous improvement initiatives for customer experience
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months customer service or call center experience
- Strong communication skills with neutral accent
- Proficiency in Microsoft Office Suite and CRM platforms
- Ability to work independently during night shifts (10 PM - 6 AM)
- Basic technical troubleshooting aptitude
- Passion for problem-solving and customer advocacy