Job Description
Join Omaha Connect Solutions as a Night Shift Customer Service Representative and launch your career with comprehensive paid training! We're seeking dedicated professionals to deliver exceptional support during evening hours (10 PM - 6 AM). Enjoy competitive pay, comprehensive benefits, and a dynamic team environment. Perfect for night owls seeking stability and growth in Omaha's thriving business landscape.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining confidentiality
- Collaborate with cross-functional teams to resolve complex escalations
- Meet/exceed performance metrics including CSAT and resolution targets
- Contribute to process improvements through feedback and innovation
- Support training initiatives for new team members
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 1 year customer service experience
- Strong typing skills (40+ WPM) and proficiency with CRM software
- Exceptional communication and problem-solving abilities
- Ability to work independently during night shifts
- Passion for delivering outstanding customer experiences
- Reliable transportation for evening shifts