Job Description
Join our dynamic team at Customer Connect Solutions during our exclusive hiring event for Night Shift Customer Service Representatives! We're seeking dedicated professionals to deliver exceptional support to our clients while enjoying competitive pay, comprehensive benefits, and a supportive work environment. This role offers immediate start opportunities with paid training and career advancement potential. Ideal for night owls seeking stability in Fresno's growing customer service sector.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and service-related issues using CRM systems
- Document interactions and maintain accurate case records in Salesforce
- Collaborate with cross-functional teams to resolve complex customer concerns
- Meet/exceed performance metrics including CSAT and first-call resolution
- Proactively identify upsell opportunities for service enhancements
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in BPO or retail
- Proficiency with CRM software (Salesforce, Zendesk)
- Strong typing skills (40+ WPM) and multitasking ability
- Excellent communication skills in English (bilingual Spanish a plus)
- Availability for flexible night shift schedules (10 PM - 6 AM)
- Ability to pass background check and drug screening