Job Description
Join our dynamic team as a Night Shift Customer Service Representative in Oakland, IL! We offer competitive pay, comprehensive benefits, and fully paid training to ensure your success. This role is perfect for night owls seeking a stable career with growth opportunities in a supportive environment. Enjoy flexible scheduling, health benefits, and opportunities for advancement. Apply today to become part of our award-winning customer service team!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with support teams to escalate complex cases
- Meet/exceed performance metrics for quality and response time
- Maintain deep product knowledge across service offerings
- Provide exceptional customer experiences during night shift hours
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work independently during night shift hours
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Typing speed of 40+ WPM with high accuracy
- Flexibility to work weekends and holidays as needed