Job Description
Are you looking for a role that offers flexibility and a healthy work-life balance? Apex Support Solutions is seeking a dedicated Weekend Customer Support Specialist to join our dynamic team in Atlanta, GA.
We pride ourselves on delivering exceptional service. As a part-time team member, you will play a crucial role in maintaining our high standards while enjoying the freedom of weekend-only shifts. This is an opportunity to join a fast-paced environment where your skills are valued and your schedule is respected.
Why Join Us?
- Flexibility: Enjoy your weekdays free while working exciting weekend shifts.
- Growth: Clear pathways for career advancement within the support department.
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on experience.
Responsibilities
- Resolve complex customer inquiries via phone, email, and live chat with professionalism and empathy.
- Diagnose technical issues and provide clear, step-by-step solutions to end-users.
- Document all interactions and support tickets accurately in our CRM system.
- Collaborate with the support team to troubleshoot escalations and share best practices.
- Ensure a positive and welcoming experience for every customer contact.
- Maintain up-to-date knowledge of our products and services.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Previous experience in customer service or technical support is a plus.
- Strong verbal and written communication skills.
- Ability to work independently with minimal supervision during weekend shifts.
- Basic computer proficiency and familiarity with CRM software.
- Reliable internet connection and a quiet home office environment.