Job Description
Join ConnectCare Solutions as a Night Shift Customer Service Representative in sunny San Jose! We're seeking empathetic professionals to deliver exceptional support during evening hours. Enjoy comprehensive paid training, competitive benefits, and a dynamic team environment. Perfect for night owls seeking stability and growth in the heart of Silicon Valley. Apply today and launch your customer service career!
Responsibilities
- Resolve customer inquiries via phone, email, and chat during night shift hours
- Document interactions accurately in CRM systems
- Collaborate with global support teams for complex escalations
- Meet/exceed customer satisfaction targets
- Adhere to security protocols for sensitive data handling
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Typing speed 40+ WPM with accuracy
- Available for consistent night shifts (10 PM - 6 AM)
- Proficient with Windows OS and multitasking
- Excellent problem-solving abilities
- Passion for helping others