Job Description
Join GlobalConnect Solutions as a Night Shift Customer Service Representative and become the voice of our valued clients from the comfort of your home! We're seeking empathetic professionals to deliver exceptional support during evening hours while maintaining a healthy work-life balance. Enjoy competitive pay, comprehensive benefits, and a dynamic remote work environment where your contributions directly impact customer satisfaction.
What We Offer:
- Flexible remote work setup
- Health, dental, and vision insurance
- 401(k) with company match
- Professional development stipend
- Paid time off and holidays
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat during night shifts
- Resolve billing, technical, and service-related issues with empathy and efficiency
- Document interactions in CRM systems while maintaining accurate records
- Collaborate with cross-functional teams to escalate complex issues
- Meet/exceed performance metrics including CSAT and resolution rates
- Participate in continuous training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (Bachelor's preferred)
- 1+ years customer service experience in remote/inbound environments
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Exceptional communication and active listening skills
- Ability to multitask in fast-paced night shift settings
- Type 40+ WPM with strong attention to detail
- Reliable high-speed internet and quiet home office
- Flexible availability for evening/night shifts (10 PM - 6 AM CT)