Job Description
Join ConnectCare Solutions at our exclusive hiring event for Night Shift Customer Service Representatives in Fresno, CA! We're seeking dedicated professionals to deliver exceptional support during evening hours. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a dynamic environment.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Collaborate with cross-functional teams
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience
- Strong verbal/written communication skills
- Ability to work nights (11 PM - 7 AM) weekends
- Proficiency with Microsoft Office and CRM tools
- Problem-solving and conflict resolution abilities
- Spanish bilingual preferred