Job Description
Join our award-winning customer support team and make a real impact from the comfort of your home! We're seeking dedicated Night Shift Customer Service Representatives to serve our Memphis-based clients. This remote role offers competitive pay, comprehensive benefits, and growth opportunities in a dynamic work environment. As a key brand ambassador, you'll resolve inquiries with empathy and precision while maintaining our industry-leading satisfaction standards.
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats with professionalism
- Resolve billing, technical, and service-related inquiries using CRM tools
- Document interactions accurately in Salesforce and maintain call logs
- Collaborate with technical teams to troubleshoot complex issues
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Participate in ongoing training to enhance product knowledge
- Adhere to compliance protocols and data security standards
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in B2B/B2C environments
- Strong typing skills (40+ WPM) and computer proficiency
- Exceptional communication and conflict resolution abilities
- Reliable high-speed internet and quiet home office setup
- Ability to work independently during night shifts (10 PM - 6 AM CT)
- Flexibility to adapt to changing schedules and procedures