Job Description
Join our award-winning team as a Night Shift Customer Service Representative and become the voice of excellence! We're seeking passionate professionals to deliver exceptional support during our overnight hours (10 PM - 6 AM). Enjoy competitive pay, comprehensive benefits, and immediate start opportunities in Atlanta's vibrant business district. Perfect for night owls who thrive in dynamic environments!
What We Offer:
- Industry-leading hourly pay with performance bonuses
- Full benefits package including health/dental/vision
- Paid training and career development pathways
- Modern downtown Atlanta workspace
- Immediate start date for qualified candidates
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product-related issues with empathy
- Document interactions using Salesforce and CRM systems
- Collaborate with cross-functional teams for complex resolutions
- Maintain 95% customer satisfaction score
- Adhere to SLA metrics and quality standards
- Support seasonal surge periods during overnight hours
Qualifications
- 1+ years customer service experience
- Excellent verbal/written communication skills
- Ability to work independently during night shifts
- Proficiency in CRM software (Salesforce preferred)
- Problem-solving mindset with conflict resolution abilities
- High school diploma or equivalent (degree preferred)
- Reliable transportation to downtown Atlanta location
- Flexibility to work weekends/holidays as needed