Job Description
Join our elite customer service team in Jacksonville and become the voice of excellence! We're seeking dedicated Night Shift Customer Service Representatives to deliver exceptional support during peak hours. This is your chance to join a dynamic team offering competitive pay, comprehensive benefits, and clear career advancement paths. Our 24/7 operations ensure you'll work flexible hours while making a real impact. Apply today and transform your career with industry leaders!
Responsibilities
- Handle high-volume inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries regarding products, services, and billing
- Maintain detailed records in CRM systems with 99% accuracy
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed KPIs including CSAT, FCR, and AHT targets
- Participate in continuous training programs to enhance product knowledge
Qualifications
- 1+ years of customer service experience in high-volume environments
- Exceptional communication skills and conflict resolution abilities
- Proficiency with CRM software (Salesforce/Zendesk preferred)
- High school diploma or equivalent; college degree a plus
- Ability to work flexible night shift schedule (10 PM - 6 AM)
- Type 40+ WPM with strong computer navigation skills
- Fluent in English; Spanish bilingualism highly valued