Job Description
Join our award-winning customer service team in Houston and become the voice of excellence for our clients! We're seeking dedicated Night Shift Customer Service Representatives to deliver exceptional support while our clients sleep. This is your opportunity to launch a rewarding career with flexible scheduling and comprehensive benefits.
Why ConnectCare?
- Competitive pay + performance bonuses
- Free medical/dental/vision insurance
- 401(k) with company match
- Tuition reimbursement program
- Clear career advancement path
Responsibilities
- Handle inbound/outbound customer calls, chats, and emails with empathy and professionalism
- Resolve billing, technical, and service inquiries using CRM systems
- Document interactions accurately in Salesforce and internal databases
- Collaborate with technical teams to resolve complex customer issues
- Maintain 95%+ customer satisfaction score through quality interactions
- Participate in weekly team training sessions to enhance product knowledge
- Support cross-functional projects during low-volume periods
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in call center or retail environment
- Strong typing skills (40+ WPM) and proficiency with Microsoft Office Suite
- Ability to work independently during overnight shifts (10 PM - 6 AM)
- Exceptional problem-solving and conflict resolution abilities
- Fluent in English and Spanish (bilingual certification required)
- Flexible schedule availability including weekends and holidays