Job Description
Join our award-winning support team as a Night Shift Customer Service Representative and deliver exceptional remote service from the comfort of your home. This pivotal role requires dedication to resolving customer inquiries with empathy and precision while supporting our Memphis community. We offer competitive pay, comprehensive training, and a flexible remote work environment designed for professional growth. Enjoy stability with full-time hours and benefits including health insurance and paid time off.
What We Offer: Competitive hourly pay ($18-$24/hour), paid training, health/dental/vision insurance, 401(k) matching, remote work flexibility, career advancement opportunities, and performance bonuses.
Responsibilities
- Resolve customer inquiries via phone, email, and chat during night shift hours (10 PM - 6 AM CT)
- Process orders, returns, and service requests using CRM systems
- Document interactions accurately in customer databases
- Collaborate with support teams to resolve complex issues
- Meet/exceed quality and performance metrics
- Maintain product knowledge through continuous training
- Escalate urgent issues to supervisors as needed
Qualifications
- High school diploma or equivalent required; college degree preferred
- 1+ years customer service experience (remote/in-person)
- Strong typing skills (40+ WPM) and computer literacy
- Excellent communication and problem-solving abilities
- Ability to work independently during night shifts
- Reliable high-speed internet and quiet workspace
- Ability to pass background check and drug screen
- Spanish fluency is a plus