Job Description
Join Fort Worth Solutions Inc. as a Night Shift Customer Service Representative and become the voice of excellence for our valued clients. This fully remote position offers the flexibility to work from home while delivering exceptional customer support during evening hours. We're seeking empathetic, tech-savvy professionals who thrive in dynamic environments and are passionate about resolving customer inquiries with precision and care.
Why Join Us?
- Competitive hourly pay plus performance incentives
- Comprehensive benefits package including health insurance
- Flexible remote work schedule with minimal commute
- Career advancement opportunities in a growing company
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing issues, product questions, and service disruptions efficiently
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to resolve complex customer escalations
- Meet and exceed performance metrics including response time and resolution rate
- Identify process improvement opportunities and contribute to team training
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years of customer service or call center experience
- Exceptional verbal/written communication skills in English
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office Suite
- Ability to work independently with minimal supervision during night shifts
- Strong problem-solving skills and emotional intelligence
- Reliable high-speed internet connection and quiet home office setup