Job Description
Join our award-winning team as a Night Shift Customer Service Representative at Apex Solutions Group! We're seeking passionate individuals to deliver exceptional customer experiences while our West Coast clients rest. This is your opportunity to launch a rewarding career in a dynamic, supportive environment with immediate start availability. Enjoy competitive pay, comprehensive benefits, and a culture that values your growth.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and service-related issues using CRM systems
- Document interactions accurately in Salesforce while maintaining data integrity
- Collaborate with cross-functional teams to resolve complex customer escalations
- Meet/exceed productivity targets (30+ calls/day) while maintaining quality standards
- Proactively identify upsell opportunities for premium services
- Participate in bi-weekly training to enhance product knowledge and soft skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in high-volume contact center
- Proficiency with CRM platforms (Salesforce, Zendesk) and MS Office
- Exceptional problem-solving and de-escalation skills
- Available for flexible night shift schedule (10 PM - 6 AM)
- Strong typing speed (40+ WPM) and multitasking abilities
- Passion for customer advocacy and continuous improvement
- Must pass background check and drug screening