Job Description
Join our award-winning customer service team in Houston and become the voice of our brand! We're seeking dedicated Night Shift Customer Service Representatives to deliver exceptional support while our customers sleep. Enjoy competitive pay, comprehensive benefits, and a supportive remote-friendly environment. Immediate start available for motivated individuals ready to make an impact.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics including CSAT and AHT
- Identify process improvement opportunities
- Maintain compliance with company policies and regulations
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in a BPO or contact center
- Excellent communication skills in English and Spanish (bilingual required)
- Strong problem-solving and conflict resolution abilities
- Ability to work independently during night shifts (10 PM - 6 AM)
- Proficient with CRM software and Microsoft Office Suite
- Passion for customer advocacy and continuous learning