Job Description
Join our dynamic team as a Night Shift Customer Service Representative and become the voice of excellence for our valued clients. This full-time, immediate-start position offers competitive pay, comprehensive benefits, and a supportive work environment designed for growth. If you thrive in fast-paced settings and possess exceptional communication skills, this role is your gateway to a rewarding career in customer service.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and account-related issues using CRM tools
- Document interactions accurately in customer databases for quality assurance
- Collaborate with cross-functional teams to escalate complex cases
- Meet/exceed performance metrics including call time and resolution rates
- Participate in continuous training to enhance product knowledge and soft skills
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years of customer service or call center experience
- Strong typing skills (40+ WPM) and proficiency with Microsoft Office
- Excellent verbal/written communication and active listening abilities
- Ability to work independently in a night shift environment (11 PM - 7 AM)
- Problem-solving mindset and patience handling escalated customer concerns
- Background check and drug test required post-offer