Job Description
Join our award-winning customer service team in Albuquerque! We're seeking dedicated night shift professionals to deliver exceptional support experiences. As a valued member of our 24/7 support center, you'll receive comprehensive paid training, competitive compensation, and growth opportunities. Enjoy our modern downtown facility, flexible scheduling options, and a supportive team environment. Perfect for night owls seeking career advancement in the heart of New Mexico!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet/exceed quality metrics and customer satisfaction targets
- Collaborate with day shift teams for seamless service continuity
- Participate in ongoing training to enhance product knowledge
- Identify process improvement opportunities
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience preferred
- Strong typing skills (40+ WPM)
- Excellent communication and problem-solving abilities
- Ability to work independently in a night shift environment
- Proficiency with CRM software (training provided)
- Spanish bilingual skills highly desirable
- Must pass background check and drug screening