Job Description
Join our dynamic team as a Night Shift Customer Service Representative in Long Beach, CA! We're seeking dedicated professionals to deliver exceptional support during evening hours. Enjoy competitive pay, comprehensive benefits, and a supportive work environment. Immediate start available for qualified candidates.
At Global Solutions Inc., we value our employees and offer growth opportunities, flexible scheduling, and a culture of recognition. Perfect for night owls seeking stability and advancement in the customer service field.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics for response times and resolution rates
- Proactively identify process improvements
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in a fast-paced environment
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to multitask and prioritize in high-pressure situations
- Strong problem-solving and conflict resolution abilities
- Available to work flexible night shifts (10 PM - 6 AM)
- Background check and drug screen required