Job Description
Join our award-winning customer service team and start immediately! We're seeking dedicated Night Shift Customer Service Representatives to deliver exceptional support to our diverse client base. This is your chance to launch a rewarding career in a dynamic, fast-paced environment with comprehensive training and growth opportunities. Enjoy competitive pay, flexible scheduling, and a supportive team culture that values your contributions.
Responsibilities
- Handle high-volume inbound/outbound calls, emails, and chat inquiries with professionalism
- Resolve customer issues using CRM tools and knowledge bases
- Document interactions accurately in customer management systems
- Collaborate with team members to escalate complex cases
- Maintain service level agreements and quality standards
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Strong communication and problem-solving skills
- Ability to work independently on night shift (11 PM - 7 AM)
- Proficiency with Microsoft Office and CRM software
- Typing speed of 40+ WPM
- Reliable transportation to downtown Cleveland location