Job Description
Join our dynamic customer service team as a Night Shift Representative in Milwaukee! We're seeking dedicated professionals to deliver exceptional support during evening hours. Enjoy competitive pay, comprehensive benefits, and a supportive culture that values your work-life balance. Perfect for night owls seeking career growth in a fast-paced environment.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for resolution time and satisfaction
- Collaborate with team members to improve service processes
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Ability to multitask in fast-paced environments
- Proficiency with CRM software and Microsoft Office
- Flexible availability for night shifts (10 PM - 6 AM)
- Positive attitude and resilience under pressure