Job Description
Join our dynamic team as a Night Shift Customer Service Representative and become the voice of excellence for our valued clients. We're seeking dedicated professionals to deliver exceptional support during evening hours, ensuring seamless customer experiences while maintaining a productive and positive work environment. This full-time position offers competitive compensation, comprehensive benefits, and immediate start opportunities for motivated individuals ready to make an impact.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service-related issues using CRM systems
- Document interactions accurately in customer databases while meeting SLAs
- Collaborate with cross-functional teams to escalate complex cases
- Maintain product knowledge through continuous training updates
- Identify upsell opportunities to enhance customer satisfaction
- Adhere to compliance protocols and data security standards
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in high-volume environments
- Proficient in CRM software (Salesforce, Zendesk) and MS Office
- Exceptional verbal/written communication skills
- Ability to multitask and adapt during peak hours
- Strong problem-solving and conflict resolution abilities
- Flexibility to work 10 PM - 6 AM schedule including weekends
- Passion for delivering outstanding customer experiences