Job Description
Join our award-winning team as a Night Shift Customer Service Representative in vibrant Virginia Beach! We're seeking dedicated professionals to deliver exceptional support during evening hours while enjoying competitive pay, comprehensive benefits, and a supportive culture. Perfect for night owls who thrive in dynamic environments!
Why Join Us?
- Competitive hourly rate with performance bonuses
- Full benefits package including health insurance and retirement plans
- Clear career advancement paths
- Modern, 24/7 support center with cutting-edge technology
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve complex billing, technical, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining HIPAA compliance
- Collaborate with cross-functional teams to escalate unresolved issues
- Meet/exceed quality metrics (CSAT, FCR, AHT) in a fast-paced environment
- Participate in ongoing training to enhance product knowledge and soft skills
Qualifications
- Minimum 1 year customer service experience in high-volume contact center
- Exceptional written and verbal communication skills
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office Suite
- Ability to work independently during night shifts (10 PM - 6 AM)
- Strong problem-solving abilities with calm demeanor under pressure
- High school diploma or equivalent; college degree preferred
- Flexibility to work weekends/holidays as needed