Job Description
Join ConnectCare Solutions as a Night Shift Customer Service Representative and become the voice of our brand! This fully remote position offers the flexibility to work from anywhere in Kansas City while delivering exceptional customer experiences. We're seeking dedicated professionals who thrive in dynamic environments and are passionate about resolving customer inquiries with empathy and efficiency. Enjoy competitive pay, comprehensive benefits, and a supportive team culture that values your growth.
Responsibilities
- Handle inbound/outbound customer calls, chats, and emails with professionalism and accuracy
- Resolve billing, technical, and product-related inquiries using CRM tools
- Document interactions in Salesforce while maintaining strict data confidentiality
- Collaborate with support teams to escalate complex issues for resolution
- Meet/exceed performance metrics including CSAT and first-contact resolution
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in call center or remote setting
- Proficiency with CRM platforms (Salesforce experience a plus)
- Strong typing skills (40+ WPM) and multi-tasking abilities
- Excellent verbal/written communication in English
- Reliable high-speed internet and quiet home office space
- Ability to work independently with minimal supervision
- Flexible schedule availability for night shifts (10 PM - 6 AM CT)