Job Description
Join ConnectCare Solutions as a Night Shift Customer Service Representative and launch your career in a dynamic, supportive environment! We're seeking dedicated professionals to deliver exceptional customer experiences during evening hours. With comprehensive paid training, you'll develop vital skills in communication, problem-solving, and technical support. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in one of San Antonio's fastest-growing companies. Apply today and become part of our award-winning team committed to excellence!
Responsibilities
- Handle inbound/outbound calls, emails, and chats with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent; college coursework preferred
- Minimum 6 months customer service or call center experience
- Strong verbal/written communication skills in English
- Proficient with Microsoft Office and CRM software
- Ability to work independently in a fast-paced night shift environment
- Flexible schedule availability including weekends/holidays
- Typing speed of 35+ WPM