Job Description
Join Our Elite Night Team in Oklahoma City!
Transform your career as a Night Shift Customer Service Representative with Elite Support Solutions. We're seeking passionate individuals to deliver exceptional service while our clients sleep. Enjoy competitive pay, comprehensive paid training, and a supportive team environment. Perfect for night owls seeking stability and growth in Oklahoma City's thriving business landscape.
What We Offer:
- Comprehensive paid training program
- Health, dental, and vision insurance
- 401(k) with company match
- Performance-based bonuses
- Advancement opportunities to team lead
Responsibilities
- Handle inbound/outbound calls, emails, and chats with professionalism
- Resolve customer inquiries and technical issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with night team to maintain service excellence
- Meet/exceed KPIs for resolution time and customer satisfaction
- Escalate complex issues to senior support when needed
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 6 months customer service experience
- Strong communication and problem-solving skills
- Ability to work independently during night shifts
- Basic computer proficiency with MS Office
- Typing speed of 40+ WPM
- Flexible schedule availability (weekends/holidays)
- Pass background and drug screening