Job Description
Join our dynamic team as a Night Shift Customer Service Representative in Long Beach, CA! We're seeking empathetic professionals to deliver exceptional support during evening hours. Enjoy competitive pay, comprehensive benefits, and a supportive remote-friendly environment. Perfect for night owls seeking work-life balance without compromising career growth. Apply now to become part of our award-winning customer experience team!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat during night shift hours
- Resolve billing, technical, and product issues with accuracy and empathy
- Document interactions in CRM systems while maintaining strict confidentiality
- Collaborate with global teams to escalate complex issues efficiently
- Meet/exceed performance metrics including CSAT and resolution times
- Contribute to process improvements through feedback and innovation
Qualifications
- 1+ years customer service experience in high-volume environments
- Exceptional written/verbal communication skills
- Proficiency with CRM tools (e.g., Salesforce, Zendesk)
- Ability to multitask in fast-paced night shift settings
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent (college preferred)
- Reliable home office setup with high-speed internet