Job Description
Join our award-winning team at ConnectSolutions Global as a Night Shift Customer Service Representative and make an immediate impact! We're seeking passionate individuals to deliver exceptional support during our peak hours. Enjoy competitive pay, comprehensive benefits, and a dynamic remote-friendly environment. No experience? No problem! We provide paid training and career growth opportunities. Start your journey with us today and become part of a company that values your voice and dedication.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and service issues using CRM tools and knowledge base
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with escalation teams to resolve complex customer concerns
- Meet/exceed performance metrics (CSAT, FCR, AHT) while maintaining quality standards
- Participate in continuous improvement initiatives and training programs
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience or related field
- Strong typing skills (40+ WPM) and proficiency with Microsoft Office
- Exceptional communication skills and emotional intelligence
- Ability to work independently in a remote setting during night shifts
- Flexibility to adapt to changing schedules and processes
- Passion for helping others and problem-solving mindset